Refund and Returns Policy - Noor Timepieces

Overview

Our refund and returns policy lasts 14 days after delivery. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery

Shipping

At Noor Timepieces, we aim to provide reliable and efficient shipping services. Please review our shipping policy below:

Shipping Costs:
Customers are responsible for covering all shipping costs, including any applicable taxes, duties, or customs fees.
Shipping Timeline:
While we strive to dispatch orders promptly, delivery times may vary based on the shipping provider and destination. We are not liable for any delays caused by courier services, customs, or unforeseen circumstances.
Damages or Losses:
We take great care to package orders securely. However, we are not responsible for damages or losses incurred during transit.
Support for Issues:
If any shipping issues arise, such as delays, damages, or lost items, we will work with you and the shipping provider to help resolve the matter to the best of our ability.

For further assistance, please contact our support team at noortimepieces@gmail.com

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at noortimepieces@gmail.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at noortimepieces@gmail.com and we will provide further instructions.

Shipping returns

To return your product, you should contact us via email at noortimepieces@gmail.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.